All merchandise displayed and sold by The Grand Living is subject to stringent quality control standards. Should a customer not be satisfied with any product received within 7 days from the date of receipt, The Grand Living will endeavour to repair or replace the item in question.

If within a reasonable time period, The Grand Living is unable to repair or replace the item a full refund of all monies paid will be made.

The Grand Living furnishes its goods with standard guarantees only and no other guarantees, warranties or representations of whatsoever nature will be made to the Customer by The Grand Living in respect of such goods.

Orders placed are irrevocable once a deposit has been paid. In the event of The Grand Living agreeing to refund monies paid either pre or post-delivery due to circumstances unrelated to product quality or lead times, and If The Grand Living agrees to accept the return of any goods, the Customer will be liable for a 10% handling charge calculated on the purchase price of those goods. Any services used/applied will not be refunded. The onus of proof of return and proof of purchase rests with the customer always.